FAQ

Due to the tremendous growth of Lumelia and the current Covid-19 situation, delays may occur in exceptional cases. However, the order arrives in 1-2 weeks. We are working flat out to make our shipping as fast and smooth as possible.

Yes, each order also contains a shipment number. So you can always see exactly when your order will arrive.

No. Lumelia wants to provide exceptional service to its customers. That is why we ship all orders free of shipping charges.

Currently we offer the following payment methods in our online store:
- Credit card (Visa, Master, Americanexpress)
- Paypal
- Google Pay
- Apple Pay

The lamp from Lumelia is waterproof. This means that you can leave it on your table in the garden or balcony in the summer without any problems.

Yes, the Lumelia lamp can be adjusted to any desired brightness level. Just keep the touch ON/OFF button pressed.

At maximum brightness, the lamp shines for about 4-5h and up to 18 hours in the dimmed state.

We believe in our products. That is why we have a 100 days money back guarantee. If you have any problems with our Lumelia lamp, you can contact us anytime and we will find a customer-oriented solution together.

We place the highest value on your security during payment transactions. Your personal data is transmitted in encrypted form so that it cannot be read by third parties. Your payments are processed by a specially security-certified partner. 

No, you don't need to create a customer account

Please send us an email to service@wemie.shop  or tell us your request in our contact form. We will try our best to process your request as soon as possible. Usually, this is done within 12-48 hours.